Privacy Policy

1. Introduction

Xadira ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. It applies to our website (xadira.com), our agent platform (app.xadira.com), and the embeddable widgets we provide.

2. Information We Collect

Information you provide directly:

• Account registration details (name, email, phone, agency information)
• Payment information (processed securely through Stripe — we do not store card numbers)
• Support requests and communications

Information collected automatically:

• Usage data (pages visited, features used, session duration)
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

Information from widget visitors:

When consumers use widgets embedded on agent websites, we may collect ZIP codes, dates of birth (for eligibility/penalty calculations), and search queries to deliver widget functionality. This data is used only to power the tool and is not sold or used for advertising.

3. How We Use Your Information

• To provide, operate, and improve the Services
• To process payments and manage subscriptions
• To send transactional emails (receipts, onboarding, service updates)
• To send marketing communications (you may opt out at any time)
• To monitor platform usage and prevent abuse
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers — third parties who help us operate the platform (e.g., Stripe for payments, hosting providers, email delivery services)
• Legal compliance — when required by law, subpoena, or to protect our rights
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice

5. Cookies

We use cookies and similar technologies to keep you logged in, remember preferences, and analyze how the Services are used. We also use Google Analytics to understand aggregate site traffic. You can control cookie settings through your browser, though some features may not work correctly if cookies are disabled.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Services. After account closure, we may retain certain records for up to 7 years for legal and compliance purposes. Widget visitor data (ZIP, date of birth inputs) is not stored persistently.

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability

To exercise any of these rights, contact us at support@xadira.com.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active users of material changes by email or a notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact

Questions or concerns? Contact us at support@xadira.com.